Frequently Asked Questions
Are your products handmade?
Yes. All BunnBe creations are 100% handmade. Because each piece is crafted individually, slight variations in size, color, and details may naturally occur. Every piece is unique.
Are your items toys?
No. BunnBe creations are handcrafted decorative and keepsake pieces. They are not toys and are not intended for play. While they may be gently handled, they are not certified as toys.
Are your products suitable for children?
BunnBe creations are decorative pieces and are not intended for play. They are not recommended for children under 3 years of age. Adult supervision is recommended at all times. Please follow all care and handling instructions provided.
Do you accept custom orders?
Yes. We accept custom and made-to-order pieces. Production time for custom orders is up to 30 business days.
Can I cancel my order?
- Orders may be canceled before shipping.
- Made-to-order items may be canceled within 3 days of payment, provided production has not started.
- After this period, the order is considered in production and cannot be canceled.
Do you ship internationally?
At this time, we ship within the United States only.
How can I contact customer support?
You can reach us via email or WhatsApp. We respond within up to 24 hours on business days.